Do you take International or Custom Orders?
We are able to accommodate International and custom orders on a case by case basis, please use the form here to contact us directly.
While we will generally ship to most countries in the world, there are some exceptions due to legal restrictions or shipping carrier limitations. For now, we do not ship to Cuba, Iran, Crimea, Syria and North Korea.
Will I get my order in one shipment?
No, not always. We may split an order into multiple shipments for the following reasons:
Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability.
Fulfillment location. If your order consists of products that have different fulfillment locations, we’ll ship the products separately.
Multiple shipment orders will have higher shipping costs than single shipment orders. See the final shipping costs at order checkout
What should I do if it's past the estimated delivery time and I still haven't received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
- Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate – it’s not a guarantee.
- If you still haven’t received your order, get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Reach us by clicking the yellow speech bubble in the bottom right corner or email us at.
What if my order gets lost or damaged in the mail?
If you haven’t received your order or notice an issue with the products, reach out to our customer support team, and we’ll help you get it solved. Please read our Return Policy for more details.
How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.